Kiybo has launched its AI-native platform designed to elevate patient experiences at dental practices. The platform combines a front desk coach that gives staff feedback on patient conversations with an AI receptionist that answers calls when the team is busy or the office is closed.
Created by former dental practice owners and tech innovators, Kiybo leverages AI to enhance, not replace, front office teams.
Coaching for patient conversations
Kiybo's front desk coach helps teams work on the conversations that shape a patient's experience of the practice. Following privacy best practices, Kiybo reviews those conversations and gives feedback on how staff welcome a caller, acknowledge a concern, gather relevant details and explain what happens next. Team members get specific suggestions and language they can try the next time a similar question comes up.
Call coverage and follow-up
When the practice cannot take a call, Kiybo's AI receptionist collects the caller's name, contact details and reason for calling. It sends the practice a summary so the person returning the call knows where to begin. A new patient may be ready to schedule a visit. An existing patient may need an insurance question answered or a concern passed along to the clinical team. Patients can also request a callback through a widget on the practice's website.
Why Kiybo is launching now
Hiring experienced front desk staff remains difficult. According to the ADA Health Policy Institute's 2026 Q1 survey, 58% of dentists find recruiting administrative staff highly challenging. Once a team is in place, the people who know the job best are often the ones checking patients in, answering insurance questions and keeping the schedule on track. Finding time to coach a colleague during the workday can be just as difficult.
Practices also have room to see more patients. In the institute's third-quarter 2026 survey, 38% of dentists said they could have treated more patients, up from 26% the previous quarter. For a practice with openings, being able to respond when a prospective patient calls matters. So does following through when a patient who already knows the practice needs help.
“Some of the best opportunities to coach a dental front office team happen in everyday patient conversations. The challenge is giving people timely, specific feedback while the call is still fresh,” said Brandon Freeman, co-founder and COO of Kiybo. “Kiybo helps team members see what they handled well and what they could do differently on the next call. And when a patient calls after hours, the morning team knows who called, what they needed and where to pick up the conversation.”
Security and availability
Kiybo signs business associate agreements with its practice customers. Patient data is encrypted in transit and at rest, and access is restricted by role and recorded in audit logs. Kiybo's SOC 2 Type II audit is in progress.
Kiybo is available to dental practices and dental support organizations. Practices can request a demo at https://kiybo.com/demo.
Sources: American Dental Association Health Policy Institute, The State of the U.S. Dental Economy, Q1 and Q3 2026.
